| Titre : | The death and life of the American quality movement | | Type de document : | texte imprimé | | Auteurs : | Cole, Robert E., Auteur | | Editeur : | New York : Oxford university press | | Année de publication : | 1995 | | Importance : | xiii, 242 pages | | Présentation : | illustrations | | Format : | 24cm | | ISBN/ISSN/EAN : | 978-0-19-509206-6 | | Langues : | Anglais (eng) | | Catégories : | 600 Techniques (Sciences appliquées):658 Gestion des entreprises privées et publiques
| | Mots-clés : | The death and life of the American quality movement | | Index. décimale : | 658.562 | | Résumé : | "In a clear, nontechnical style, leading quality practitioners and researchers examine the critical issues in quality and propose powerful strategies for different sizes and types of firms. They outline seven key elements for a successful quality program: provide leadership from top management; focus intensively on meeting customer needs; emphasize the quality of business processes from both an internal and external (customer) perspective; decentralize decision making; replace barriers between departments with cross-functional management; combine continuous improvement with breakthrough strategies; and finally, create supportive reward systems. As they discuss these key elements, the contributors stress the importance of linking quality to better corporate performance (such as increased market share). Improved quality is not viewed as an end in itself. Rather, "return on quality" provides an important focus for the book." |
The death and life of the American quality movement [texte imprimé] / Cole, Robert E., Auteur . - New York : Oxford university press, 1995 . - xiii, 242 pages : illustrations ; 24cm. ISBN : 978-0-19-509206-6 Langues : Anglais ( eng) | Catégories : | 600 Techniques (Sciences appliquées):658 Gestion des entreprises privées et publiques
| | Mots-clés : | The death and life of the American quality movement | | Index. décimale : | 658.562 | | Résumé : | "In a clear, nontechnical style, leading quality practitioners and researchers examine the critical issues in quality and propose powerful strategies for different sizes and types of firms. They outline seven key elements for a successful quality program: provide leadership from top management; focus intensively on meeting customer needs; emphasize the quality of business processes from both an internal and external (customer) perspective; decentralize decision making; replace barriers between departments with cross-functional management; combine continuous improvement with breakthrough strategies; and finally, create supportive reward systems. As they discuss these key elements, the contributors stress the importance of linking quality to better corporate performance (such as increased market share). Improved quality is not viewed as an end in itself. Rather, "return on quality" provides an important focus for the book." |
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